terms and conditions for pricing price list

The following are the terms and conditions for using our online store with vendor dashboard:

  • 1. The vendor will be provided with a dashboard to upload and manage their products and services on our online store.
  • 2. The vendor must provide all mandatory specifications required by the first cater platform for review before making the products live on our platform.
  • 3. The vendor can avail of our services for uploading products and designing images at an additional charge if required.
  • 4. The vendor will be responsible for providing accurate and up-to-date information about their products and services.
  • 5. The vendor will be responsible for the quality and delivery of their products and services to the customers.
  • 6. The vendor will have access to customer information for the products sold by them on our platform.
  • 7. The vendor will get free customer support during working hours only.
  • 8. The vendor will have the right to terminate the agreement at any time by providing a written notice.
  • 9. We reserve the right to terminate the agreement with the vendor at any time without notice if they violate any of the terms and conditions.

Note:  The terms and conditions for using our online store with vendor dashboard are subject to change at any time, and the updated terms will be communicated to the vendor in writing

The following are the terms and conditions for uploading products and services on our platform:

  • 1. The vendor must provide all mandatory specifications required by the first cater platform for review before making the products live on our platform.
  • 2. The vendor is responsible for ensuring that the products and services uploaded on our platform comply with all applicable laws and regulations.
  • 3. In case the vendor requires our services to upload the product, an additional charge will be applied as per the current price list.
  • 4. The vendor must ensure that the products and services uploaded on our platform are accurate and up-to-date.
  • 5. We reserve the right to reject any product or service that does not comply with our policies or violates any applicable law or regulation.
  • 6. The vendor is responsible for updating the product and service information on our platform if there are any changes.
  • 7. The vendor will be responsible for the quality and delivery of the products and services to the customers.
  • 8. We reserve the right to remove any product or service from our platform without notice if it violates any applicable law or regulation or our polices.

Note:  The terms and conditions for using our online store with vendor dashboard are subject to change at any time, and the updated terms will be communicated to the vendor in writing

The following are the terms and conditions for uploading products and services on our platform:

  • 1. The vendor must provide all mandatory specifications required by the first cater platform for review before making the images and services live on our platform.
  • 2. The vendor must ensure that the images and services uploaded on our platform comply with all applicable laws and regulations.
  • 3. In case the vendor requires our services to design the photo, an additional charge will be applied as per the current price list.
  • 4. The vendor must ensure that the images and services uploaded on our platform are accurate and up-to-date.
  • 5. We reserve the right to reject any image or service that does not comply with our policies or violates any applicable law or regulation.
  • 6. The vendor is responsible for updating the image and service information on our platform if there are any changes.
  • 7. The vendor will be responsible for the quality and delivery of the services to the customers.
  • 8. We reserve the right to remove any image or service from our platform without notice if it violates any applicable law or regulation or our policie

Note:  The terms and conditions for using our online store with vendor dashboard are subject to change at any time, and the updated terms will be communicated to the vendor in writing

The following are the terms and conditions for customer support for vendors:

  • 1. Vendors will receive free support during our working hours only. The working hours will be communicated to the vendor separately.
  • 2. Support will be provided through email, phone or chat. The vendor can choose the mode of communication.
  • 3. Support will be provided for any issues related to the platform, product or service upload, order processing or delivery.
  • 4. We will not be responsible for any issues related to the quality of the products or services provided by the vendor.
  • 5. The vendor must provide accurate and complete information about the issue to enable us to provide effective support.
  • 6. We will make our best effort to resolve the issue within a reasonable time frame. However, we do not guarantee a specific resolution time.
  • 7. We reserve the right to charge an additional fee for any support services requested outside our working hours or for any support services not covered under our free support.
  • 8. We reserve the right to change the terms and conditions for customer support at any time and the updated terms will be communicated to the vendor in writing.

Note: Our customer support services are subject to change and we will inform the vendor of any changes in writing.

The following are the terms and conditions for search engine optimization (SEO) for the store and products:

  • 1. We will provide SEO services to optimize the store and products for search engines.
  • 2. The customer is free to use any keyword to search for their products on our platform without any extra cost.
  • 3. We will make our best efforts to ensure that the store and products are optimized for search engines to increase their visibility.
  • 4. We do not guarantee any specific ranking or placement on search engines for the store or products.
  • 5. The customer is responsible for providing accurate and complete information about their products to enable us to optimize them for search engines.
  • 6. We will make recommendations to the customer on how to improve their store and product SEO, but the final decision on implementing any changes will be the customer's.
  • 7. We reserve the right to charge an additional fee for any SEO services requested outside of our standard SEO services.
  • 8. We reserve the right to change the terms and conditions for SEO services at any time and the updated terms will be communicated to the customer in writing.

Note: Our SEO services are subject to change and we will inform the customer of any changes in writing.

The following are the terms and conditions for using our platform to promote products or services:

  • 1. We offer promotional services to our subscribers to promote their products or services on our platform.
  • 2. The promotion fee is based on a percentage of the price of the promoted product or service and varies depending on the subscriber's plan level: Diamond subscribers will receive a 30% discount, Premium subscribers will receive a 20% discount, and Gold subscribers will receive a 10% discount on the promotion fee.
  • 3. The promotion fee will be based on the current price list of services and will be communicated to the subscriber in writing.
  • 4. The subscriber must provide accurate and complete information about the product or service being promoted to enable us to effectively promote it on our platform.
  • 5. We will make our best efforts to promote the product or service effectively, but we do not guarantee any specific results or sales.
  • 6. We reserve the right to modify the promotional service and its terms and conditions at any time without prior notice.
  • 7. The subscriber must comply with our policies and guidelines for promoting products or services on our platform.
  • 8. We reserve the right to reject any promotion that violates our policies and guidelines or is deemed inappropriate.

Note: Our promotional services are subject to change and we will inform the subscriber of any changes in writing.

The following are the updated terms and conditions for social media marketing services:

  • 1. We offer free social media marketing services to all vendors who use our First Cater platform, which includes promotion of the vendor's products or services on our social media accounts, such as Facebook, Twitter, and Instagram.
  • 2. The free social media marketing service includes creating and publishing social media posts about the vendor's products or services on our social media accounts.
  • 3. If the vendor requires additional social media marketing activities beyond the free service, such as sponsored posts or paid advertising, the vendor will be required to pay for these additional services. The charges for such services will be communicated to the vendor in writing and will be based on the current price list of services.
  • 4. The vendor must provide accurate and complete information about the product or service being promoted to enable us to effectively promote it on social media.
  • 5. We will make our best efforts to promote the product or service effectively, but we do not guarantee any specific results or sales.
  • 6. We reserve the right to modify the social media marketing service and its terms and conditions at any time without prior notice.
  • 7. The vendor must comply with our policies and guidelines for promoting products or services on social media.
  • 8. We reserve the right to reject any promotion that violates our policies and guidelines or is deemed inappropriate.

Note: Our SEO services are subject to change and we will inform the customer of any changes in writing.

The following are the terms and conditions for email and WhatsApp marketing services:

  • 1. We offer free email and WhatsApp marketing services to all vendors who use our platform, which includes promotion of the vendor's products or services via email and WhatsApp.
  • 2. The free email and WhatsApp marketing service includes sending promotional emails and messages to our subscribers and customers about the vendor's products or services.
  • 3. If the vendor requires additional email and WhatsApp marketing activities beyond the free service, such as targeted email campaigns or WhatsApp broadcasts, the vendor will be required to pay for these additional services. The charges for such services will be communicated to the vendor in writing and will be based on the current price list of services.
  • 4. The vendor must provide accurate and complete information about the product or service being promoted to enable us to effectively promote it via email and WhatsApp.
  • 5. We will make our best efforts to promote the product or service effectively, but we do not guarantee any specific results or sales.
  • 6. We reserve the right to modify the email and WhatsApp marketing service and its terms and conditions at any time without prior notice.
  • 7. The vendor must comply with our policies and guidelines for promoting products or services via email and WhatsApp.
  • 8. We reserve the right to reject any promotion that violates our policies and guidelines or is deemed inappropriate.

Note: Our email and WhatsApp marketing services are subject to change and we will inform the vendor of any changes in writing.

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